Privacy
This text is a draft and will be legally reviewed before launch.
Who we are
Ruhora is operated by Dijitalgardrop Inc. (Delaware, USA), the controller of the personal data described here. You can reach us at support@ruhora.com.
What we keep
Account: your email address and sign-in details. Your password is not stored by us; it sits encrypted with our identity provider.
Profile: your name (if you give it), language, country and time zone; when you confirmed you are 18+ and accepted the terms.
What you write: your conversations with Neosus, the patterns you confirm, your steps and logs, identity sentences, dream journal, vision board and readings.
Birth details: only if you turn on the Symbol path. When you turn it off, you choose whether they are kept or deleted.
Bond: if you join, your nickname, gender, match preference and city. Your city is never shown to anyone.
Usage measurement: only with your permission; we count which screens are used, never what you write.
Safety: if a hard moment is detected, only its type is recorded, never the text.
Payments: Stripe takes payments. Your card details never reach us; we keep only your plan and Light transactions.
Why we use it
To provide the service: so Neosus can reply to you and your steps and progress are kept.
For things you allow: pattern memory, reminders, emails, measurement, Bond. Each permission is separate, starts off and can be turned off any time.
For security and to prevent abuse.
AI
To produce Neosus's replies, what you write is sent to our AI model provider. If you type by voice, the audio is sent only to be turned into text and is not kept.
Ruhora does not use your conversations to train AI models.
Background assessments are guesses; pattern candidates are always asked to you first, and nothing you haven't confirmed is used as fact.
Who we share it with
Only the providers we work with to run the service: database and identity (Supabase), our AI model provider, speech-to-text (OpenAI), voice (ElevenLabs), payments (Stripe), email delivery, server hosting and, if you allow it, measurement (Google Analytics). Some of these providers operate in the USA.
We do not sell your data or share it for advertising.
How long we keep it
While your account is open. When you delete your account, everything linked to you is deleted right away; your shared Bond posts remain as "a member who left" with their text removed.
A first conversation started without an account is deleted after 7 days unless it is moved into an account.
Copies in backups are deleted automatically within 30 days.
Your rights
You can download all your data as one file and permanently delete your account from the settings on the Story page.
You can correct anything you see as wrong and withdraw any permission at any time.
For any other request or complaint, write to support@ruhora.com; you can also contact the data protection authority in your country.
Age
Ruhora is for people aged 18 and over.